Already bought from ABC, but still got a question?

1.       Will this vehicle loan help my credit?

DBS Financial reports to all 3 major credit bureaus every month. This gives you a good opportunity to improve your credit. If for any reason you feel that there is an inaccuracy with your credit bureau reporting, please let us know so we can get it fixed for you. Please tell us about it here.

2.       I’d like to speak to an DBS Financial account representative. How can I reach one?

a.       Call us on the phone at 330-848-8300

b.      Email us at info@DBSFin.com

c.       Stop by for a face to face chat at 711 Johnston St. Suite 1B, Akron, Ohio 44306

d.      Get useful information from our Facebook fan page.

e.      Respond to one of the surveys that we send out. These help us to improve your future experience.

f.        Leave feedback for us via the Customer Comment Hotline at 1-877-283-7402

g.       Sign up for automatic recurring deductions from your checking, savings, credit or debit account with AutoPay. This can eliminate contact from us, reduce your stress, and help you to rebuild your credit.

3.       I’m thinking of trading my vehicle in. How low does my balance have to be to trade it in?

We offer all of our customers a large discount if they would like to trade their DBS financed vehicle in with us! If your pay history has been excellent, we may even be able to do a larger discount, so please ask us. This discount is only good at ABC stores.

4.       How does your referral program work?

DBS Financial will pay a $75 referral fee to you if you send someone in to any ABC Motorcredit store, and they buy a vehicle and finance it with DBS. If you financed a vehicle with DBS less that 45 days before your friend made their purchase, you will get a $75 bonus, for a total of $150. Once you have sent 15 people that have financed with DBS, we will give you the title to your vehicle, no matter what the balance is!

5.       How do I change my due date?

We are not able to change due dates, but we can help you find a solution to help you meet your due date needs.

6.       When am I charged a late fee?

A late fee is charged at 1 day past due.

7.       Is there a pre-payment penalty on my loan or can I pay it off at any time?

We offer simple interest loans, and we have no pre-payment penalty.  You can pay your loan off at any time with no extra fees, and you will save money in interest by doing so.

8.       What do I do if I can no longer afford my vehicle?

We feel communication is the key to every good relationship. We have a few different programs designed to help people that fall on hard times. Contact DBS Financial (see question #2 above for ways to contact us) to see how we can help you. 

9.       How do I avoid the $7.00 credit card convenience fee?

The best way to do this is to set your account up on AutoPay. Not only will you avoid a processing fee, but since the payment comes out of your account automatically, you don’t ever have to worry about late fees. Click here for more info.

10.   Why do I have to pay a credit card fee when I make my payment over the phone?

This represents a cost assessed to us by our credit card company. To avoid this fee, click here to sign up for AutoPay.

11.   My car just broke down, who do I call?

Call the Lisa Warranty Company at 866-553-2688, or feel free to contact your salesperson, or sales manager of the store where you purchased. For the contact info for each store, please click here.

12.   My car is broken down, but you are closed. What should I do?

If you have purchased an extended service plan, you may have coverage. If you are able to diagnose the repair, consult your Lisa Warranty Contract to see if it may be covered. If you need towing, and the repair is covered, the Lisa Warranty Company will pay for the first $50 of towing. Click here for a list of approved repair facilities, and tow companies.