Will this vehicle loan help my
DBS Financial reports to all 3 major credit bureaus every
month. This gives you a good opportunity to improve your credit. If for any
reason you feel that there is an inaccuracy with your credit bureau reporting,
please let us know so we can get it fixed for you. Please tell us about it
I’d like to speak to an DBS
Financial account representative. How can I reach one?
Call us on the phone at
Email us at
Stop by for a face to face chat at
2823 Gilchrist Rd. Akron, OH 44305
Get useful information from our
Facebook fan page.
Respond to one of the surveys that we
send out. These help us to improve your future experience.
Leave feedback for us via the
Customer Comment Hotline at 1-877-283-7402
Sign up for automatic recurring
deductions from your checking, savings, credit or debit account with
This can eliminate contact from us,
reduce your stress, and help you to rebuild your credit.
I’m thinking of trading my vehicle in. How low does my balance have to be to trade it in?
We offer all of our customers a large discount if they would like to trade their DBS financed vehicle in with us! If your pay history has been excellent, we may even be able to do a larger discount, so please ask us. This discount is only good at ABC stores.
How do I change my due date?
We are not able to change due dates, but we can help you find
a solution to help you meet your due date needs.
When am I charged a late fee?
A late fee is charged at 10 day past due.
Is there a pre-payment penalty
on my loan or can I pay it off at any time?
We offer simple interest loans, and we have no pre-payment
penalty. You can pay your loan off at any time with no extra
fees, and you will save money in interest by doing so.
What do I do if I can no
longer afford my vehicle?
We feel communication is the key to every good relationship.
We have a few different programs designed to help people that fall on hard
times. Contact DBS Financial (see question #2 above for ways to contact us) to
see how we can help you.
How do I avoid the $7.00
credit card convenience fee?
The best way to do this is to set your account up on AutoPay.
Not only will you avoid a processing fee, but since the payment comes out of
your account automatically, you don’t ever have to worry about late fees.
for more info.
Why do I have to pay a credit card fee when
I make my payment over the phone?
This represents a cost assessed to us by our credit card
company. To avoid this fee, click here
to sign up for AutoPay.
My car just broke down, who do I call?
Call the Lisa Warranty Company at 866-553-2688, or feel free
to contact your salesperson, or sales manager of the store where you purchased.
For the contact info for each store, please click here.
My car is broken down, but you
are closed. What should I do?
If you have purchased an extended service plan, you may have
coverage. If you are able to diagnose the repair, consult your Lisa Warranty
Contract to see if it may be covered. If you need towing, and the repair is
covered, the Lisa Warranty Company will pay for the first $50 of towing.
Click here for a list of approved repair
facilities, and tow companies.
For Afterhours Roadside Assistance click here